Frequently Asked Questions

At Professional Outfitters, we’re more than just a supplier—we’re your partner in building a strong brand image. We specialize in providing high-quality apparel and promotional products with fast turnaround times and personal service. Our focus is on long-term relationships, not one-time transactions, which is why hospitals, medical schools, restaurants, and professional service companies across Indiana trust us year after year. With us, you get premium garments, expert decoration (embroidery, screen printing, heat transfer, and more), and a team that’s committed to making you look your best.

We provide a wide range of branded apparel and product solutions, including:

  • Custom Embroidery – Polos, jackets, lab coats, scrubs, chef coats, hats, and more.
  • Printing Options – Screen printing, heat-transfer, and direct-to-film (DTF) for bold, durable designs.
  • Laser Engraving – A premium option for accessories and specialty items.
  • Preferred Group Sites – Custom online stores branded for your organization, with optional payroll-deduct or spending-limit features.
  • Corporate & Team Wear Programs – Streamlined solutions for hospitals, medical schools, restaurants, and professional offices.

Our goal is to make outfitting your team simple, professional, and stress-free—whether you need a one-time order or an ongoing apparel program.

Yes! We can create custom online group sites that are perfect for fundraisers. Your organization’s site can feature branded apparel and merchandise, with a portion of each sale going back to your cause. We handle the product setup, decoration, and order fulfillment—making fundraising easy, professional, and hands-off for your team.

Standard turnaround is typically 1–3 weeks from order approval, depending on product availability and decoration needs. Rush orders are possible in certain cases—just let us know your deadline, and we’ll do our best to make it happen.

Most of our products do not require minimums. Only a small number of specialty items may have a minimum requirement. If that applies to your order, we’ll always let you know upfront and walk you through the options.

For non-customized items, returns and exchanges are accepted within 30 days of receipt. Customized or decorated items (with embroidery, printing, etc.) cannot be returned or exchanged unless there is a defect or error in production. If something isn’t right, we’ll work with you to make it right.

Yes. We ship anywhere in the U.S., with options for direct-to-business, bulk delivery, or individual shipments to employees if needed. Shipping costs vary depending on order size and location, and we’ll provide details at the time of your order.

Many times, yes. National online companies may offer flashy pricing, but we provide local service, hands-on support, and premium quality that sets us apart. If you’ve received another quote, bring it to us—we’ll do everything we can to give you the best value.

We serve a wide range of organizations, but our specialty is:

  • Medical – Hospitals, clinics, medical schools, and professional practices.
  • Professional Services – Corporate offices, law firms, and service providers.
  • Hospitality – Restaurants, cafes, hotels, and catering companies.
  • Education & Athletics – Graduate schools, universities, and teams.
  • Trades & Field Services – Landscaping companies, construction crews, cleaning services, HVAC, and other service-based businesses.

No matter your industry, if your people wear it—we can outfit it.

Getting started is easy. Just reach out through our contact form or give us a call, and we’ll walk you through the process step by step. From selecting the right products to choosing decoration options, we’ll make sure your order is simple, professional, and exactly what you need.

Need More Support?

Feel free to reach out, we’re here to help!

Phone: 317-560-1248

Email: customerservice@theprooutfitters.com